SMP Factor helps women and entrepreneurs from underrepresented communities scale by building systems that just click for them using HumanOp.
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You're working 60+ hours a week. You've tried every productivity system. Nothing sticks.
The problem isn't you. It's the systems.
We are here to help you build operations that are designed for how YOUR brain works, not generic templates that fight against you.
If you’re constantly context-switching, firefighting, and holding everything together in your head, your business can’t sustainably grow beyond you.
You're the bottleneck in everything. Every decision runs through you. Your team can't move without your approval. You can't take a day off without chaos.
You've tried time-blocking, batching, morning routines, every productivity hack. Nothing works for more than 2 weeks.
You blame yourself.
But the system is wrong, not you.
You're working more hours than ever but can't seem to get ahead. Revenue is growing but you're burning out. This isn't sustainable, and you know it.

Step 1: Understand YOUR Brain 🧠
SMP Factor uses HumanOp (patented operational psychology assessment) to understand how you naturally operate. Not how you "should" work—how you ACTUALLY work.
Step 2: Design Systems That Fit 🎯
Co-designed with you core operational systems together. No cookie-cutter templates. No forcing yourself into rigid frameworks. Systems that align with your nature.
Step 3: Implement & Stick Around 🚀
Building them together with you. Training your team. Document everything.
This is transformation, not just recommendations.
HumanOp is a patented assessment that reveals how you naturally process information, make decisions, and manage energy.
It is a free 15-minute assessment! And, like nature, we can change from season to season because we are living creatures that grows and changes.
So, it is highly encouraged that you take the assessment every 90-days.
SMP Factor takes into consideration your results as we build systems for you, knowing that the systems might have to be flexible and grow with you.
*The results for the HumanOp assessment is extremely robust and is applicable to everyday life-- not just work. I highly encourage you to watch the videos once you have taken it. It will be mindblowing!
All pricing listed represents the starting rates for standard engagements. Your final investment may be adjusted based on the scope, complexity, and specific needs of your business. We'll discuss pricing transparently during your discovery call—no surprises.
"Her initiative in switching her team over to project management tools like Monday helped to establish a clear and efficient line of communication between our companies, allowing us to address feedback and react to issues very quickly in comparison to other universities and companies..."
-Lillian, Sr Product Manager
"...she left behind an invaluable legacy in the form of detailed yet concise and easy to navigate documentation. Her comprehensive records became a commonly used reference, guiding us through tricky tasks and ensuring continuity in our operations."
-Danielle, Sr Instructional Technologist
"Her systems remain the cornerstone of our technology management framework for the Academic Learning Technologies Team at Pima. It has not only improved efficiency but also garnered multiple national awards for excellence in technology management."
-Adam, EdTech Project Manager
I'm a Vietnamese-American entrepreneur who built my business while navigating systemic barriers most "business advice" ignores.
I call myself the Chief EVIL Officer (Empathetic, Vulnerable, Impish Leadership) because I was tired of corporate BS that requires you to shrink yourself to be "professional." Plus, being EVIL is so much fun! ;)
When I'm not being too EVIL, I also play the role as a fractional COO for women and entrepreneurs from underrepresented communities. I build structures for businesses to reach milestones and develop processes that actually work for them!
For my methodology, I use HumanOp (patented technology) to craft systems that align WITH how your brain operates, not against it.
Because the problem was never you.
It was the one-size-fits-all systems that only fit a certain demographic. Beyond HumanOp, my work is also powered by EVIL framework, Buy Back Your Time, and Atomtic Habits.

Chief EVIL Officer
Fractional COO
Book a free discovery call. We'll talk about your biggest operational challenges and explore which service is the right for you, or if you need a completely different consultant and service.
